Coronavirus Update

CORONAVIRUS UPDATE
Our loyal friends and guests all know that we take our responsibilities seriously and the impact that Coronavirus could have to some of our guests would be devastating to us, as well as to their extended families and friends.
Whilst we are fully aware of the Government's ‘Live with Covid’ plan which comes into force on Thursday 24 February 2022 we are kindly requesting that all guests continue to wear a face covering in communal areas of the guest house.

This is first and foremost our home and we kindly ask that guests respect our decision to con-tinue with face coverings unless exempt to protect those who visit who are clinically, extremely vulnerable, elderly or who maybe anxious or scared.

We understand that there are many different opinions on when restrictions should be lifted, we ask that EVERYONE be mindful that opinions differ from person to person, taking that into account, we feel that this is the right decision for the Grosvenor View at this present time.

We shall be continuing with our extensive cleaning regime, staggered meal-times and other things we have implemented to protect all against Covid 19.

We hope you fully understand that we would rather implement these things and have you and us safe, than to find out you or someone close to you is sick or worse.

On arrival, guests will be asked to use either their own sanitiser or the one provided at the front door before entering the building. Face coverings should be worn at all times within public areas of the Grosvenor View (unless exempt). This includes the hallway, staircase, landing and dining room unless seated at your table.

For the time being we will be asking that full payment is made the day before arrival to ensure that there is minimal contact between us and you, our guests. Cash payment can be made on the day of arrival if requested.

Unfortunately, we will be unable to assist with luggage to your room, unless absolutely necessary.

For cleaning purposes and to stop unnecessary traffic through reception we are currently asking that guests on the day of departure vacate no later than 10.00am and that all luggage is taken with them. We are sorry for any inconvenience this may cause to some of our guests but we cannot, for the time being allow people to re-enter the building in case we have arranged a check in time for someone else.

Cleaning of high touch areas including banisters, door handles, gate catch, window catches etc will be cleaned on a regular basis using disinfectants.

Keys will be sanitised after each use and bagged so that guests know they have been cleaned.

You will notice that some of the items normally included in your room have been removed ie glasses (replaced with disposable plastic glasses).  You will also notice that the tv remotes have been sanitised and covered, this will be replaced after each guest. If during your stay with us you need new batteries, please ask and we will attend to it.  Please do not remove the silicone covers, the remotes will work with them on.

Our breakfast and evening dinner times will be staggered for the time being, on arrival you will be given a time to come down for breakfast and dinner if you are having evening dinner with us. We kindly ask that guests please arrive down to breakfast on time to ensure that we have enough time between sittings to clean and that the dining room is vacated before the next guest come down.  We again, apologise for any inconvenience that this may cause some of our guests.  Breakfast and evening dinner has been timed to ensure that you are not rushed and have plenty of time to enjoy our delicious food.

You will notice in the dining room that our jars of cereals, for the time being have been removed and have been replaced with the small individual packets of cereals which will be on the table ready for you.  We will do our very best to accommodate everyone’s tastes but obviously we will be restricted to what is available in the individual packets.

You will also notice that our little Jam and Marmalade pots have been removed and replaced with individual small jam pots.

You will be allocated a table throughout your stay, you are kindly asked to remain seated in the dining room (unless illness or accident) please use a face covering when entering or leaving the dining room.

PLEASE NOTE due to shortages and difficulty obtaining supplies from our suppliers some of our tasty meals may not be available so, for the time being it will be a set evening dinner menu, we will endeavour to ensure that all our guests tastes are met.

We would like to thank each and every one of our friends and guests for their continued support during this unprecedented time.

Finally, we have all been given a light at the end of what has been a very long tunnel.  However, we must not be complacent, Covid 19 is still here and we must all continue to do our bit to reduce its spread.